Talemetry® Inc. General Website Privacy Notice
Talemetry Inc. (“WE”, “US”, OR “TALEMETRY”) understands that you care about how information about you is used. This privacy notice explains how we collect information pertaining to you (“Information”) through our website (the “Site”); how we maintain, use and share that Information; and how you can manage the way Information about you is handled.
Protection of Personal Information Laws
Talemetry is based in Canada and therefore Canadian law generally governs our collection, use and disclosure of personal information in a manner that recognizes individuals’ right of privacy with respect to their personal information.
Talemetry does not collect, use or disclose your personal information without your consent except where required or allowed by law.
Talemetry processes, stores, and accesses Information in Canada, the United States, and other jurisdictions. In using this Site and in providing Information to Talemetry, you consent to your Information being transferred outside your home country to Canada or other jurisdictions where Talemetry processes, stores, and accesses the Information.
How does Talemetry Collect and Use Information?
In order to use certain Talemetry products and services, you may be required to register as a user. You may also be required to register in order to apply for a job through our career portal and provide us with resume and other information in connection with your job application. From time to time, we may use your email address to send you information and keep you informed of products and services, or if appropriate, jobs, in which you might be interested. You will always be provided with an opportunity to opt out of receiving such information. Your contact Information may also be used to reach you regarding issues concerning your use of our Site, including changes to this privacy notice.
Talemetry may aggregate Information in a form that does not allow users to be personally identified to provide and enhance services that we provide our customers. Talemetry may conduct its business through a number of different legal entities. Therefore, your Information may be shared between Talemetry and its affiliates. However, in all cases, the Talemetry affiliate shall comply with this privacy notice as if you originally provided the Information directly to it. Talemetry and its affiliates will to the extent practical, co-ordinate the updating, storage, and processing of your Information so as minimize the creation of inconsistent versions of the Information.
Your provision of Information to Talemetry in connection to recruiting is voluntary, and you determine the information you provide to us; however please note that if you decide not to provide information, it may affect our ability to consider you for employment.
The information you provide in relation to recruiting may be used to communicate with you, to manage Talemetry’s recruiting and hiring processes, and for compliance with corporate governance and legal and regulatory requirements. If you are hired, the information may be used in connection with employment and corporate management and will be subject to Talemetry’s internal privacy policies.
Talemetry may retain your Information to consider you for other job opportunities. We may also email you to make you aware of other job opportunities at Talemetry. To the extent permitted or required by law, Talemetry may delete the Information at any time.
General Site Interactions, Information Requests, and Sales Inquiries
When you interact with the Site we collect Information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions. We may also obtain information from third party sources, such as opt-in lists and combine that information with Information you provide.
In general, the Information collected from you is contact information, such as name, address, telephone number, email address, and company. We also collect user preferences including opt-in and opt-out preferences for marketing and other communications from Talemetry and information related to your use of the Site (see the “Cookies” section).
Talemetry uses the Information to: engage in commercial transactions, to provide support or other services related to our products, to tailor marketing to your needs and respond to your requests, to provide online forums, to communicate with you about a conference or an event, and to select content, improve quality and facilitate the use of the Site.
In using this Site and in providing Information to Talemetry, you consent to the use of your Information as described in this privacy notice, including the receipt of communications from Talemetry and the sharing of your Information with Talemetry affiliates. Talemetry may use third parties, including hosting co-location, hosting managed service providers and application providers, in various jurisdictions, and your Information may be processed, stored, and accessed by such third parties. In using this Site and in providing Information to Talemetry, you consent to such hosting and processing of your Information.
We also collect information using cookies, as described below.
Most websites, including our Site, use a feature of your browser to set a small text file called a “cookie” on your computer. The Site can then recognize the computer when you revisit the Site to allow auto log in and track how you are using the Site. Cookies may also allow us to make advertising offers to you on other internet websites through various internet advertising networks.
When you visit our Site, our servers and/or those of our service providers automatically record certain information that your web browser sends, such as your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, time and date of use and other information (“Anonymous Information”). Some cookies may remain on your computer after you leave the Site.
The information we collect using cookies does not allow you to be personally identified; but we may link this information to Information that you submit while on our Site, which does allow you to be personally identified. You are free to decline cookies. You can configure your browser to accept all cookies, reject all cookies, erase cookies or notify you when a cookie is set. (see www.allaboutcookies.org/manage-cookies) You should be aware however that rejecting or erasing cookies from the Site may result in certain aspects of the Site not operating when you visit it.
On the Site, we may also use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Site as opposed to aggregate hits. In addition, embedded pixels or other technologies may be used in emails to provide information on when the email was opened to track marketing campaign responsiveness. Information collected using these technologies may be associated with your Information. In using the Site, you are consenting to Talemetry placing cookies and other related technologies on your computer to the extent that you have configured your browser to accept them.
When does Talemetry Share Information?
Disclosures to Service Providers
Talemetry may from time to time disclose Information to service providers, solely for providing functions related to our operation of the Site and for no other purpose. For example: Talemetry may use software hosted by a service provider to provide us with information regarding our visitors’ activities on our Site. When you visit our Site, that service provider may set cookies on our behalf and may receive information about your browsing activity on our Site.
Disclosures for Legal Reasons
We may disclose Information to a third party if we believe in good faith that such disclosure is necessary or desirable: (i) to comply with a law, regulation, governmental or securities exchange requirement, court order, judicial proceeding or legal process, such as a subpoena or a search warrant, (ii) to address a violation of the law, (iii) to protect the rights, property or safety of Talemetry, its users or the public, or (iv) to allow Talemetry to exercise its legal rights or respond to a legal claim.
Disclosures to a Buyer of the Company
If our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, your Information may be among the transferred assets. In using the Site you are consenting to Talemetry sharing your Information as described in this privacy notice.
How Can You Opt Out of Certain Uses of Your Information?
Talemetry gives you the opportunity to “opt out” of having your Information used for certain purposes. If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included in each communication to unsubscribe. After we receive your request, we will send you an email message to confirm that you have been unsubscribed.
Talemetry will not share Information with third parties for promotional uses unless you opt in to such sharing within your Talemetry account or Talemetry has separately acquired such Information from other sources, in which case Talemetry will give you the opportunity to opt-out via email. You may withdraw your consent to the continued collection, use or disclosure of your personal information by Talemetry at any time by sending an email to email@example.com or by calling 1-866-447-3933 (+1-604-278-4414), but such a request would be subject to legal or contractual restrictions. We would also require reasonable advance notice to effect any requested changes. A request that we no longer collect or use your Registration Information or certain User Information or Anonymous Information, may mean that we will no longer have practical means to provide you with our services or products. You may no longer be able to log in to our Site or may lose certain functionality when visiting the Site, including functionality that depends on such information.
Information from Children
We do not collect Information from kids. We do not collect any type of information from a person known to be under the age of 13. If we discover that we have accidentally collected information from a child, we will remove the information from our records as soon as feasibly possible (or obtain the necessary parental permission to retain it).
Improper Use of Information
Although we use reasonable means to ensure that third parties do not use the Information you provide to us for purposes other than those described in this privacy notice, Talemetry is not responsible for any improper use of your personal information that is beyond our reasonable control.
Access and Accuracy and Update of Personal Information
We will take reasonable steps to ensure that your personal Information is as accurate, complete and up-to-date as is appropriate for its purposes.
Talemetry provides you in some cases, such as our career portal, with the means to access, update, edit or delete your Information you have provided to us on your own by going to the Site, logging on, and changing or deleting your Information and other data.
You may similarly contact us to address errors or omissions relating to your personal information by emailing firstname.lastname@example.org or by telephoning 1-866-447-3933 (+1-604-278-4414). Be aware that we will take steps to verify it is you who is requesting any changes before we make them.
Upon request made in writing, Talemetry will inform you of the existence, use and disclosure of your Information, at minimal or no cost to you, in accordance with processes and procedures that we have put in place for such requests. If you are unsure whether we have a record containing your Information and would like to confirm what Information we have, please send an email to email@example.com with your request, identifying all email addresses which you may have given us. If there is a cost involved at all, we will inform you at that time.
We may require additional information from you in order to verify your identity following an access request. Such personal information will only be used for the purpose of identity verification and will itself be subject to protection under the terms of this Privacy Notice. Talemetry will respond to all requests for access within 30 days or as otherwise required or permitted by law.
In some circumstances, we may not be able to provide access to all of the Information that we hold about you. We may not provide access to Information if doing so would likely reveal Information about a third party, could be expected to threaten the life or security of an individual, reveal confidential commercial information, if the Information is protected by a legally recognized privilege, if it was created as part of a settlement or dispute resolution process, or if it was collected in relation to the investigation of a breach of an agreement or a contravention of law. Talemetry will provide reasons to you if it refuses an access request.
Where Talemetry considers it appropriate, having due regard to the sensitivity of the particular Information that we collect, use or disclose, and the laws we operate under, Talemetry uses encryption or authentication tools, among other methods, practices and procedures, to protect your Information irrespective of which format it is stored in. Our practices and procedures for safeguarding your Information are regularly reviewed. However, no method of Internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Information, we cannot guarantee its absolute security of your information.
E-mails you send to us are not necessarily secure when they are transmitted to us. If your communication is sensitive or includes confidential information, such as a credit card number, you may want to provide it by post or via the telephone instead.
It is important that you keep your User ID and password information (or other access information) related to your use of this Site (such as our career portal) secure and that you not share it with anyone, in order to safeguard your Information on our Site. There may be fraudulent “phishing” emails targeting individuals who the perpetrators believe might be registered users of this Site. We never send an unsolicited email after you register with us which requests users to visit a Web page or place a call and provide their user ID, password or any personal information. We will never ask you to confirm your user ID or password via email. If you ever receive such an email, do not log in from any referred link and do not provide any personal information. You should contact our Privacy Officer at 1-866-447-3933 (+1-604-278-4414) immediately and inform us of the email.
Changes to this Policy
Talemetry reserves the right to modify this Privacy Notice from time to time, so please review it regularly. If we make material changes to this Privacy Notice, we will notify you here and / or by notification in the Site. Please look at the top of this Privacy Notice to check the date that it was updated and to confirm that you are familiar with the terms of the most recent update. Your continued use of this Site will constitute your acceptance of the new terms and their application to your use of this Site and the Information disclosed for such use, including Information previously furnished us, as if they were the initial terms, and your consent to the use of your Information as described in this privacy notice and elsewhere at our Site. We will always seek your consent if we want to use your Information for purposes other than for those set out in this Privacy Notice or to which you have previously agreed.
Talemetry will make information about its policies and practices relating to management of personal information readily available. Please direct any questions about our privacy policies and procedures, any requests for access to our records of your personal information and any other privacy related concerns or complaints to firstname.lastname@example.org. All privacy related complaints will be acknowledged, recorded, investigated and responded to in accordance with applicable law.
You can contact us through our toll-free line at 1-866-447-3933 (+1-604-278-4414) or by postal mail at:
Chief Privacy Officer
200 – 13799 Commerce Parkway,
Richmond, BC, V6V 2N9 Canada
If you contact us by telephone, please note that telephone calls may be recorded for our mutual protection, security, and quality purposes.
We welcome any suggestions or comments about this Privacy Notice.